Client Services Executive – Agency Team @ Brandwatch
As we continue to rapidly expand our US team, we are hiring a Client Service Executives to join our Agency team here in our NYC office.
The Role
As an Agency Client Services Executive, you will manage a base of Agency & Indirect customers, primarily Independents, helping to ensure their continued success using Brandwatch, as well as retaining their business and increasing revenue where opportunity exists.
You’ll collaborate closely with relevant Group Managers (our Agency Sales Executives) to address and act on significant opportunities and risks within Group or Key Agencies.
In addition to how well you develop revenue from your existing client list, your success will also be measured and recognised on your ability to generate brand-direct business referrals.
Key Responsibilities
- Manage the onboarding of new clients and agency teams
- Establish regular proactive/check-in calls and formal meetings with your clients
- Develop an understanding of your clients’ needs, challenges, and outputs to best provide strategic advice through the use of Brandwatch platforms and/or services
- Identify and close relevant revenue uplift opportunities within your client base
- Manage account renewals for your client base, collaborating with Group Managers around retention strategy and implementation where relevant
- Work with the Brandwatch technical support team to troubleshoot user issues and concerns
You will also…
- Become an expert in using the Brandwatch tool
- Collaborate with our team of analysts (and occasionally developers) on the management and delivery of custom client projects and Brandwatch set-ups; this includes owning client communication and ensuring work is delivered to exceptional standards
- Communicate and present product, service and industry updates to clients
- Attend occasional and relevant trade shows and networking events (these may be out of office hours)
The right candidate will have:
- 1-2 years working within a client-facing role
- Experience in a fast-paced working environment
- The ability to multi-task and troubleshoot under pressure
- Ability to be astute, strategic, intelligent, and insightful
- Great presentation skills
- Excellent account management and relationship building skills
- Exposure to, and understanding of, social listening tools
- Tech savviness and experience of using social media/networks
- Ability to work autonomously
- A background at an agency or SaaS vendor
Success Measurement
- Retention/growth on your evergreen base
- Revenue from Referred business
What We Offer
Benefits: We offer a customizable set of benefits, including health/dental/vision coverage, 401K/retirement funds, generous paid vacation, and commuter benefits.
Culture: Brandwatch is a place where the lines between work and fun are blurred. Crain’s New York noticed this and voted us as one of the ‘Best Places to Work’ in both 2014 and 2015. As a growing international company, with 6 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure. We listen and learn. We develop our staff. We care about everything, and, above all, we support each other.
Working for Brandwatch: Brandwatch New York is the seat of our growing Americas business. We can be found in the vibrant and central Flatiron district, with excellent restaurants, shopping, and of course Madison Square Park. Our light-filled offices have cupboards bursting with snacks, well-stocked drinks fridges, and sushi days.
To all recruitment agencies: Brandwatch does accept agency resumes. Please do not forward resumes to our jobs alias or Brandwatch employees. Brandwatch is not responsible for any fees related to unsolicited resumes.
