Customer Experience Rep @ Justworks

Who We Are

We work hard. We’re helping businesses get off the ground, enabling them to focus on running their business and solving HR issues for them. We’re data driven and never stop inventing new ways to improve.

Working at Justworks, you’ll enjoy company happy hours, a welcoming and casual environment, great benefits, and the ability to interact with and learn from prominent leaders in the startup community.

If you want to work in an entrepreneurial environment, build something meaningful and have fun while doing it, we would love to hear from you.

The Job – Customer Success Rep

Are you focused and committed to helping people? Do you love breaking down complicated concepts in simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The customer experience team at Justworks is in charge of leading all customer service inquiries — no matter how big or small.  This is an opportunity for a Customer Experience Rep who ideally has some previous experience and who will have the opportunity to move Justworks forward in our success!

What you’ll do

  • Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat)
  • Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
  • Manage queue of open issues to deliver timely and effective solutions – escalating when necessary
  • Communicate bugs and user feedback to our product team
  • Work closely with operations on a day to day basis
  • Help with customer retention, and contribute recommendations for improving product and process

Qualifications

You should have:

  • 4-Year College Degree
  • 1-2 years of experience at SaaS company in customer service or related field preferred
  • Proficiency in Desk.com and Olark Chat a plus
  • Superior customer support skills and comfort handling challenging situations over the phone – ability to be empathetic, compassionate, responsive and resourceful
  • Strong written and verbal communication skills with acute attention to detail
  • Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
  • You can come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
  • You enjoy entrepreneurial environments and want to help build something meaningful

 Justworks is not sponsoring applicants for work visas, at this time.

Justworks is built for companies big and small, offering tools for payroll, employee benefits, and compliance coverage all in one product. Justworks offers a comprehensive solution for complex topics and brings together everything in one place for your team.